FAQ.
Frequently Asked Questions (FAQ)
General Questions
Q1: What products do you offer? A: We offer a wide range of beauty and self-care products, including skincare, makeup, haircare, and wellness items. Browse our product categories to find what you need.
Q2: Are your products cruelty-free? A: Yes, all our products are 100% cruelty-free. We do not test on animals, and we ensure our suppliers adhere to the same standards.
Q3: Do you offer gift cards? A: Yes, we offer digital gift cards in various denominations. You can purchase them here.
Ordering and Payment
Q4: How do I place an order? A: To place an order, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q5: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Q6: Can I modify or cancel my order? A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] for assistance.
Shipping and Delivery
Q7: What are your shipping options? A: We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times vary based on your location and the chosen shipping method.
Q8: Do you ship internationally? A: Yes, we ship to most countries worldwide. International shipping rates and delivery times apply.
Q9: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email.
Returns and Refunds
Q10: What is your return policy? A: We accept returns within 2 days of purchase for unused and unopened items in their original packaging. Please refer to our Return and Refund Policy for more details.
Q11: How do I initiate a return? A: To initiate a return, contact our customer service team at stellarexportsco@gmail.com with your order number and reason for return. We will provide you with return instructions.
Q12: When will I receive my refund? A: Refunds are processed within 7-10 business days after we receive and inspect the returned items. You will be notified via email once the refund is issued.
Product Information
Q13: How do I know which product is right for me? A: Each product page includes detailed descriptions, usage instructions, and customer reviews to help you make an informed decision. If you need personalized advice, please contact our beauty experts at stellarexportsco@gmail.com.
Q14: Are your products safe for sensitive skin? A: Many of our products are formulated for sensitive skin. Please check the product descriptions for specific information on suitability and ingredients.
Q15: Can I find ingredient lists for your products? A: Yes, full ingredient lists are available on each product page under the "Ingredients" section.
Contact Us
Q16: How can I contact customer service? A: You can reach our customer service team by email at support@xerado.in. We are available 9am - 7pm on all days to assist you.